CARE Program for Application Support

Armanino’s CARE program provides access to our dedicated Support team and a wide range of resources from solution architects and specialized consultants to trainers and technical support experts, all for a fixed, easy-to-budget annual fee.

Armanino offers a CARE program designed to fit your company’s needs. You can rely on consistent, predictable and continuous support with reliable commitments to well-defined service levels.


CARE Benefits:

  • Application support and preventive maintenance
  • Flexible training
  • Unlimited support at no additional cost
  • 24/7 access to Armanino’s Client Portals (JIRA or Sage Intacct)
  • Extended support desk hours

Program Components:

  • Continuous support as a service from 6:00 am to 7:00 pm Pacific
  • Commitment to quick response times and written SLA levels
  • Annual Fixed Fee subscription model with significant benefits and cost savings
  • Two checkup calls annually to discern strategy changes, user adoption and solution effectiveness
  • Two users for Armanino’s Client Portals (JIRA or Sage Intacct)
  • One Training Day per year, on any applicable software module, system usage, or new feature release. Great for growth or employee turnover!
  • Unlimited support (Support Guidelines Apply)

Plan Summary:

  • Support Annually – Unlimited
  • Training Days Annually – 1
  • Check-Up Calls Annually – 2
  • JIRA Users – 2
  • EVOLUTION Passes – 2

For more detailed information: CARE Program Details


Sage Intacct
Experts
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Scott Schimberg - Partner, Consulting - San Ramon CA | Armanino
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Lindy Antonelli - Partner, Consulting - Chicago IL | Armanino
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Lindy is a leader for Armanino's midmarket cloud technology solutions. She has over 25 years of experience in public ac...