Product Solution

Warranty Management & Product Repair for Dynamics 365 CRM

Eliminate confusion by helping your team track and schedule RMAs, repairs and more.

Microsoft Dynamics Solution

The Warranty Management & Product Repair solution includes return material authorization (RMA) and field service management capabilities that associate warranty contract management with the customer’s product install base.

Benefits

Cases are created and managed, allowing for better product and resource tracking, thorough reporting and improved scheduling. Work orders simplify product repair and failure analysis in both depot repair and field service options.

Check warranty status and manage multiple warranties per customer
Track products by model number or serial number right off the line
Assist customer service representatives with proper support resolution techniques
Track and automate RMA processes
Schedule service repairs, technicians, delivery and shipment

Execute install base lookups

Create work orders to simplify repair and analysis

Provide field service support

Reserve assets or equipment needed for repair

Support payment/coordination of third-party repair techs

Technicians can see “serviceable parts” of the product to be repaired and repair truck stock prior to an onsite visit, allowing them to order the necessary parts in advance of the scheduled repair date.

The system supports field service reports, resolutions and cost of repair logs billed to the customer or used to track the total cost of the warranty repair. Functionality manufacturers and distributors in any industry can use it to facilitate complaint management tracking and support. Additionally, complaint forms compliant with federal regulations can be submitted and routed to the proper department and software solution required for root cause analysis and regulatory reporting.