Microsoft Dynamics Solution

Warranty Management & Product Repair for Dynamics 365 CRM

Eliminate confusion by helping your team track and schedule RMAs, repairs and more.
Technologies
Warranty Management & Product Repair
Product Solutions
Warranty Contract Management Capabilities
The Warranty Management & Product Repair solution includes return material authorization (RMA) and field service management capabilities that associate warranty contract management with the customer’s product install base.

Benefits

Simplify Product Repair

Cases are created and managed, allowing for better product and resource tracking, thorough reporting and improved scheduling. Work orders simplify product repair and failure analysis in both depot repair and field service options.

Benefits

  • Check warranty status and manage multiple warranties per customer
  • Track products by model number or serial number right off the line
  • Assist customer service representatives with proper support resolution techniques
  • Track and automate RMA processes
  • Schedule service repairs, technicians, delivery and shipment 
Features
Warranty Management & Product Repair for Dynamics 365 CRM Base Lookups
Execute install base lookups
Warranty Management & Product Repair for Dynamics 365 CRM Work Orders
Create work orders to simplify repair and analysis
Warranty Management & Product Repair for Dynamics 365 CRM Field Support
Provide field service support
Warranty Management & Product Repair for Dynamics 365 CRM Reserve Assets
Reserve assets or equipment needed for repair
Warranty Management & Product Repair for Dynamics 365 CRM Payments
Support payment/coordination of third-party repair techs

Technicians can see “serviceable parts” of the product to be repaired and repair truck stock prior to an onsite visit, allowing them to order the necessary parts in advance of the scheduled repair date.

The system supports field service reports, resolutions and cost of repair logs billed to the customer or used to track the total cost of the warranty repair. Functionality manufacturers and distributors in any industry can use it to facilitate complaint management tracking and support. Additionally, complaint forms compliant with federal regulations can be submitted and routed to the proper department and software solution required for root cause analysis and regulatory reporting.

Microsoft Dynamics - Warranty Management and Product Repairs Serial Number Capture Example
Serial Number Screenshot
Microsoft Dynamics - Warranty Management and Product Repairs Case Type Example
Case Type Screenshot
Microsoft Dynamics - Warranty Management and Product Repairs Field Service Example
Field Service Screenshot
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