Benefits
Cases are created and managed, allowing for better product and resource tracking, thorough reporting and improved scheduling. Work orders simplify product repair and failure analysis in both depot repair and field service options.
Technicians can see “serviceable parts” of the product to be repaired and repair truck stock prior to an onsite visit, allowing them to order the necessary parts in advance of the scheduled repair date.
The system supports field service reports, resolutions and cost of repair logs billed to the customer or used to track the total cost of the warranty repair. Functionality manufacturers and distributors in any industry can use it to facilitate complaint management tracking and support. Additionally, complaint forms compliant with federal regulations can be submitted and routed to the proper department and software solution required for root cause analysis and regulatory reporting.
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