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CARE Program

Armanino’s CARE program provides access to our dedicated Support team and a wide range of resources from solution architects and specialized consultants to trainers and technical support experts, all for a fixed, easy-to-budget annual fee.

Armanino offers a CARE program designed to fit your company’s needs. You can rely on consistent, predictable and continuous support with reliable commitments to well-defined service levels.

CARE Benefits:

  • Use your CARE program for Application Support, Preventative Maintenance
  • Flexible training
  • Unlimited Support helps manage your support costs. Obtain the support you need, when you need it, at no additional cost (Support Guidelines Apply)
  • 24/7 access to Armanino’s Client Portals (JIRA or Sage Intacct)
  • Extended Support Desk hours

Program Components:

  • Continuous Support as a Service from 6:00 am to 7:00 pm Pacific
  • Commitment to quick response times and written SLA levels
  • Annual Fixed Fee Subscription model with significant benefits and cost savings
  • Two checkup calls annually to discern strategy changes, user adoption and solution effectiveness
  • Two passes to the annual Armanino Client Conference, EVOLUTION
  • Two users for Armanino’s Client Portals (JIRA or Sage Intacct)
  • One Training Day per year, on any applicable software module, system usage, or new feature release. Great for growth or employee turnover!
  • Unlimited Support (Support Guidelines Apply)

Plan Summary:

Support Annually Training Days Annually Check-Up Calls Annually JIRA Users EVOLUTION Passes
Unlimited 1 2 2 2

For more detailed information: CARE Program Details