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Microsoft Dynamics 365 CRM


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Inner Circle and Gold Certified Microsoft 365 CRM Partner

Microsoft Dynamics 365 CRM offers unsurpassed flexibility, productivity and ease of use. As part of the Microsoft solution stack, Armanino integrates Dynamics 365 CRM modules with other Microsoft solutions such as Dynamics 365 for Finance and Operations (formerly Dynamics AX), Dynamics GP, Outlook, Office 365, Skype, Yammer and SharePoint—unifying your front- and back-office systems for streamlined business processes.

Why CRM

Free White Paper - The ROI of CRMThe Importance of Microsoft CRM Expertise
Many companies today have CRM (customer relationship management) software installations that don’t meet their needs—often because the software isn’t integrated or doesn’t support the unique requirements of their industry and business. To avoid costly mistakes and get the greatest return on your CRM investment, work with Armanino, an experienced Microsoft CRM Partner that offers more than a simple installation of your CRM system.

Armanino can provide strategic business guidance before, during and after your implementation for Microsoft CRM and beyond. As a Gold Certified Microsoft Dynamics 365 CRM partner, Armanino provides:

  • Management advisory services for business process reengineering, IT governance and compliance, and best practice recommendations for enhanced productivity across sales, marketing and customer service
  • Sales, implementation, customization, training and support service for all Dynamics 365 CRM modules, including:
      - Microsoft Dynamics 365 for Sales
      - Microsoft Dynamics 365 for Marketing
      - Microsoft Dynamics 365 for Field Service
      - Microsoft Dynamics 365 for Customer Service
      - Microsoft Dynamics 365 for Project Service Automation (PSA)

Get a Microsoft Dynamics 365 CRM Solution Designed for Your Industry and Your Business
Don’t settle for a cookie-cutter CRM system that doesn’t support the unique requirements of your industry or your processes. Instead, choose a solution built for the way you do business.

Microsoft Dynamics 365 CRM solutions from Armanino are customized for the needs of your industry and your company. We combine industry best practice expertise with our in-house-developed application functionality to help you better manage and automate complex business processes such as forecast management, design win, and warranty management.

Think Strategically
Delivering the business capabilities you need involves more than software. Based on our deep process knowledge and proven best practices, Armanino's advisory and consulting services can help you deploy your business solutions in the most strategic, thoughtful way to maximize your return on investment.

James Donovan, CRM leader at Imanami, partnered with Armanino to get the most of out of their investment in Microsoft Dynamics CRM. For more information about Armanino and our Microsoft Dynamics CRM practice, fill out the contact form on this page.

INDUSTRIES

Microsoft Dynamics 365 CRM For High Tech

Microsoft Dynamics 365 CRM For High Tech

Innovation doesn’t stop with the R&D department. More than ever, technology manufacturers are turning to Microsoft Dynamics 365 CRM to stay competitive and improve customer service, sales and even the manufacturing process itself.

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Microsoft Dynamics 365 CRM for Life Sciences

Microsoft Dynamics 365 CRM for Life Sciences

Microsoft Dynamics CRM provides robust tools that enable life science companies to manage multiple business divisions and complex sales channels, and gain more accurate reporting across sales, marketing and customer service departments.

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Microsoft Dynamics 365 CRM for Professional Services Firms

Microsoft Dynamics 365 CRM for Professional Services Firms

By implementing Microsoft Dynamics 365 CRM, professional service firms set themselves apart with outstanding customer service and sales effectiveness. Increased repeat business and client success will contribute to achieve greater profitability for firms in the consulting, accounting, construction, architecture, legal or real estate industries.

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Dynamics 365 CRM INTEGRATION

Partner with Armanino for Microsoft Dynamics 365 CRM Integration and Gain End-to-End Visibility
Systems integration is often essential to achieve the end-to-end business process improvement and the return on investment you expect from your CRM deployment. Integrating your new Dynamics 365 CRM system with other systems in your company enhances visibility, keeps data synchronized and automates processes across the enterprise to reduce your operating costs and ensure management visibility.

  • CRM to ERP: When Armanino integrates Microsoft Dynamics 365 CRM system with your ERP system, you gain an end-to-end view across production, sales, customer service and marketing.
  • CRM to other proprietary solutions: Armanino can integrate your Microsoft Dynamics 365 CRM solution with other third-party solutions you may be using, such as DocuSign for electronic signatures signatures or Avalara for tax automation.

Armanino is one of the largest Gold Certified Microsoft Dynamics 365 CRM Partners in the nation and has provided integration assistance to many well-known companies. Contact us to learn more and discuss your next CRM implementation or integration project.

UPGRADE

With each new release, Microsoft Dynamics CRM offers more robust features, functionality and tools to help you achieve a competitive advantage.

Let Armanino help keep your system up-to-date, ensuring you have access to Microsoft's support services and enabling you to capitalize on the latest features to derive value from CRM – year after year. As a leading Dynamics 365 CRM Partner, we work closely with Microsoft's Product teams, gain early access and have the latest information around new and upcoming releases.

Whether you are a few versions behind, or need strategic planning assistance to minimize downtime, Armanino is ready to help with your upgrade.


What sets Armanino apart as a Dynamics 365 Upgrade Partner?

 In addition to helping companies successfully upgrade Dynamics CRM, Armanino provides them with the added benefits of:

  • Continuing Microsoft Dynamics 365 CRM user education: Armanino works hard to provide opportunities throughout the year to educate clients on the capabilities of Dynamics 365 CRM and how to best take advantage of them. Our clients benefit from educational webinars, group training events and emailed tips, tricks and tutorials.
  • Resources for every stage of your business: Armanino offers a robust Microsoft Dynamics 365 practice that includes Microsoft Dynamics 365 for Finance and Operations (formerly AX), Dynamics GP, Dynamics 365 CRM, and Microsoft’s Power BI for business intelligence.

    As one of the largest Microsoft Dynamics ERP and CRM partners in the nation, we work closely with Microsoft, which grants us access to technical resources unavailable to smaller partners. We also build relationships with top ISV partners to ensure that our clients have the best options and pricing when it comes to CRM enhancements. Beyond Microsoft, our firm also offers extensive Governance, Risk and Compliance (GRC), Valuation, Audit and Tax services.

  • Cutting-Edge Solutions: Our practice develops and offers Dynamics 365 CRM solutions that speed implementation and built-in tools that address industry-specific business challenges.

  • Award-Winning Service: Armanino is a Gold Certified Microsoft Dynamics 365 CRM Partner, Customer Excellence Award Winner, and Microsoft Inner Circle Partner, an honor achieved by just 1% of Microsoft Dynamics Partners worldwide.

Learn more about Microsoft Dynamics 365 CRM and why to consider upgrading for your business.

Our Team

Resources

CA Association Brings Experience & Education to Public Water Agencies

Large water association finds tremendous time-saving and flexibility to lower costs and improve member relations with CRM Online, Intacct, and Adaptive Insights.

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Earl & Brown, a leading distribution services provider turned to Armanino and Dynamics CRM to gain real-time visibility & eliminate manual processes to deliver excellent customer service.

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The ROI of CRM: A Tactical Guide to Project Justification & Building Value.

A step-by-step guide to illustrating the value of your next CRM project.

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Semiconductor Manufacturer’s IT Playbook

A guide to ERP, CRM and BI system infrastructure to support compliance, profitability and supply chain excellence.

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Microsoft Dynamics Support Services

When your organization faces technical problems, our team of Microsoft Dynamics Certified consultants is here to help.

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Return Material Authorization (RMA) Solution

Armanino’s managed solution for Microsoft CRM provides a comprehensive Return Material Authorization (RMA) process that supports manufacturers and distributors in RMA tracking, process automation, ...

Warranty Management & Product Repair for Microsoft CRM

Armanino’s Warranty Management and Product Repair Solution for Microsoft CRM is designed to support manufacturers and distributors throughout the product lifecycle.

Armanino Helps Crimson Trace Focus on Business Growth with Rapid Deployment of CRM Solution

Based in Wilsonville, Oregon, Crimson Trace manufactures, markets, and sells laser-sighting solutions for handguns. The privately-held company, which has 100 employees, primarily serves t ...

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Blogs

October 31, 2018

Dynamics 365 CRM and AI: Why You Really Should Try Versium Predict

A few releases back, Microsoft partnered with Versium Analytics to provide Dynamics 365 customers with artificial intelligence (AI) for predictive ...

October 22, 2018

Build Next Gen Dynamics 365 xRM Apps With Power Platform

It’s no secret that Dynamics 365 is a great platform for any business application that requires a data layer, a logic layer and a UI layer, as it p...

October 22, 2018

How to Use Fun PowerApps Features for Mobile Devices

You’ve probably heard about PowerApps, Microsoft’s entry in the low-code/no-code development space. PowerApps enables “citizen developers” to creat...

September 11, 2018

Microsoft Dynamics 365 for Marketing: Feature Highlights

Last spring, Microsoft released their much-anticipated new marketing platform, Dynamics 365 for Marketing. Dynamics 365 for Marketing is a full-fea...

August 14, 2018

What Is Microsoft’s Digital Feedback Loop?

We live in a time of relentless business transformation, where connecting customers, products, people and data wins. Where smarter wins, as Microso...

August 12, 2018

What I Learned From Malcolm Gladwell at the Business Applications Summit

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August 08, 2018

Coming Changes to Entity Store and What They Mean for BI Projects

The recent Business Applications Summit in Seattle was another informative Microsoft-led conference.  (There were a lot of different types of sessi...

August 06, 2018

Watch for These Exciting New Power BI Features

Happy birthday to Microsoft Power BI, which just turned 3 years old last month! Even though Power BI is relatively young, it has grown a lot since ...

August 06, 2018

It’s a Bird, It’s a Plane, It’s Power Platform!

The Business Applications Summit in Seattle had one theme that really was pervasive thru the entire week: Power Platform, which is what Microsoft i...

August 02, 2018

How to Save Your Microsoft Dynamics 365 Implementation Before It Starts

A botched ERP implementation can be one of the costliest mistakes a company makes, but it’s all too common. According to Gartner, an estimated thre...