Armanino Press Release
Press Release

Armanino Introduces Warranty Management and Product Repair Solution for Microsoft CRM

New CfMD Application Supports Return Merchandise Authorizations, Field Service Management and Product Support Lifecycle

SAN RAMON, CA (March 13, 2013) – ArmaninoLLP, ( one of the largest Microsoft Dynamics Partners in the U.S. and a provider of integrated audit, tax, consulting services and technology, today released a Warranty Management and Product Repair solution for Microsoft CRM 2011 – an integrated application that supports the product lifecycle for manufacturers, distributors and medical device and life sciences companies.

Specifically, the application manages and monitors standard manufacturing and extended warranty contracts; return material authorizations (RMAs) where products are returned for depot repairs; and field service where technicians make repairs at customer premises.

The new release adds to Armanino’s Certified for Microsoft Dynamics (CfMD) suite of industry modules, which include a number of pre-configured add-ons for technology, manufacturing and distribution companies. Microsoft certified the Warranty Management and Product Repair module through a process that includes rigorous testing, customer references, and other objective third-party verifications that prove usability and effectiveness.

In addition to technology and manufacturing companies, medical device and life sciences companies can utilize this solution to enable complaint management tracking and support, leveraging the “Corrective and Preventative Action (CAPA)” process, says Scott Mangelson, Armanino’s CRM practice leader.

“This solution is tailored to satisfy FDA documentation requirements about complaints related to medical equipment or life sciences products, including failure and root cause analysis,” Mangelson says. “Clients who use this solution to automate their FDA compliance create a more efficient and more accurate process for what would otherwise be a labor-intensive compliance activity.”

Mangelson notes that in helping clients create more efficient businesses and understanding their needs, Armanino has developed customized applications that add value to Microsoft products. The firm’s automation of industry-specific processes reflects the different ways that industries manage their supply chains and how they interact with customers, suppliers,

prospects and regulators. He says that with the Warranty Management solution, clients can store their data in a private cloud or create on-premise systems in their own data centers. One of the new application components – the RMA function – can be used separately and can be supported as stand-alone. The fully integrated suite of modules includes Warranty Management, RMA and Field Repair.

“If a company needs support in managing and moving material only, the RMA application can be utilized without the other applications,” Mangelson says. “However, the suite of three modules, when integrated, is very effective for companies that have complex product lifecycles and service networks.”

Mangelson says that clients can access and purchase Armanino’s Warranty and Product Repair solutions for Microsoft CRM at Microsoft’s PinPoint site at

About Armanino

Armanino LLP ( is the 29th largest accounting and business consulting firm in the nation by revenue. The firm provides an integrated set of audit, tax, consulting and technology solutions to a wide range of organizations operating in the U.S. and globally. Armanino takes companies to their highest levels of performance by focusing on the stages of company lifecycles, from startup to rapid growth and value building to the exit phase. The firm supports its clients by adding value at each stage; optimizing business processes and providing smart options aligned with business strategy and following through with actions that transform ideas into significant increases in efficiency, productivity, growth and profit. Armanino provides solutions to business challenges that threaten progress. The firm emphasizes technology; leading a cloud revolution of financial, operational, sales and compliance management applications that are transforming the way corporations do business and that feature rapid deployment, fast ROI and low total cost of ownership. For global companies, Armanino seamlessly extends its full range of services and resources to more than 100 countries through its membership in Moore Stephens International – one of the world’s major accounting and consulting membership organizations. Armanino supports global operations with sophisticated international tax strategies, comprehensive audit services and technology consulting worldwide. The firm’s AMF Media Group division delivers strategic communications management and full-service tactical solutions for marketing, branding, public relations, corporate events and multi-media programming.

About Armanino’s Microsoft Dynamics Practice

Armanino is one of the largest Microsoft Dynamics partners in the nation as a value-added reseller (VAR) and implementation partner for Microsoft Dynamics CRM, Dynamics AX, and Dynamics GP. Additionally, the firm offers the Microsoft Dynamics AX for High Tech Industries™ Certified for Microsoft Dynamics (CfMD) solution. This product helps software and internet, semiconductor, medical device, and electronics manufacturers to empower their sales forces, cut costs and time-to-market, improve forecast accuracy, and manage distributor relationships and supply chains. As a Microsoft Inner Circle member, Armanino is among the top 1% of partners in the globe.

March 13, 2013

About ArmaninoLLP

Armanino LLP ( is one of the 25 largest independent accounting and business consulting firms in the nation. Armanino provides an integrated set of audit, tax, business management, consulting and technology solutions to companies in the U.S. and globally. The firm helps clients adapt and change in every stage of business, from startup through rapid growth to the sale of a company. Armanino emphasizes smart technology, leading a cloud revolution of financial, operational, sales and compliance tools that are transforming the way companies do business. Armanino is an independent member firm of Moore North America Inc. (MNA), which is itself a regional member of Moore Global Network Limited (MGNL), one of the world's major accounting and consulting membership organizations. All the firms associated with MNA and MGNL are independent entities, owned and managed in each location. Their membership in, or association with, MNA or MGNL should not be construed as constituting or implying any partnership between them. In addition to its core consulting and accounting practices, Armanino operates its division, AMF Media Group (, a media and communications services agency. Its affiliate, Intersect Capital ( is an independent financial planning, wealth and lifestyle management firm.

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