Armanino Press Release
Press Release

Armanino Named “Best of Accounting” for Client Satisfaction for Second Consecutive Year

Firm’s Net Promoter Score Continues to Rise as Accounting Industry Average Sees Decline

SAN RAMON, Calif. (July 27, 2017) Armanino LLP, one of the top 25 largest accounting and business consulting firms in the U.S., today announced it has earned Inavero’s Best of AccountingTM Award for superior client service for the second year in a row. Results were based on the firm’s Net Promoter Score (NPS), a customer satisfaction survey used to measure the loyalty that exists between a provider and a business. Net Promoter Scores are used by more than two-thirds of Fortune 1000 companies, and often act as a leading indicator of an organization’s growth.

Armanino’s 55 NPS is more than three times higher than the accounting industry average of 18, and places the firm scores closest to household name brands  American Express, Amazon, Acura, Nikon and Rackspace. Armanino is one of only two top 100 accounting firms to achieve a Best of Accounting Client Satisfaction designation.

“Prioritizing client success is ingrained in our firm culture,” said Andy Armanino, managing partner of Armanino LLP. “The fact that our NPS triples the industry average validates that we are achieving our goal of making a positive impact on our clients by providing maximum value.”

Armanino’s Net Promoter Score was calculated from nearly 500 client surveys. A client of Armanino’s, JMark Jenkins, vice president of finance at Golden Gate National Parks Conservancy, shared, “We hired Armanino because we were impressed by their thought leadership and we wanted a firm to partner with us on strategic issues. We haven't been let down.”

Another client said, “I've never experienced a compromise in the level of services Armanino’s provided.  I am very grateful for this important and strategic partnership,” added Mary Shinault of Think Now Inc.

To learn more about Armanino’s Net Promoter Score, visit our results website at: https://www.bestofaccounting.com/accountants/armanino-llp

July 27, 2017



About ArmaninoLLP

Armanino LLP (www.armaninollp.com) is one of the 25 largest independent accounting and business consulting firms in the nation. Armanino provides an integrated set of audit, tax, business management, consulting and technology solutions to companies in the U.S. and globally. The firm helps clients adapt and change in every stage of business, from startup through rapid growth to the sale of a company. Armanino emphasizes smart technology, leading a cloud revolution of financial, operational, sales and compliance tools that are transforming the way companies do business. The firm extends its global services to more than 100 countries through its membership in Moore Global, one of the world's major accounting and consulting membership organizations. In addition to its core consulting and accounting practices, Armanino operates its division, AMF Media Group (www.amfmediagroup.com), a media and communications services agency. Its affiliate, Intersect Capital (www.intersectcapitalllc.com) is an independent financial planning, wealth and lifestyle management firm.


About Best of AccountingTM

Best of Accounting recognizes accounting firms that have proven high service quality marks based completely on the ratings given to them by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients.

® Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

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