A home inspection software company was having trouble scaling the business due to limitations of their back-office systems, which were siloed and not supported by vendors. The company needed more robust solutions to manage their revenue cycle and keep pace with the volume of customers and transactions.
Specific roadblocks included insufficiencies in their customer relationship management (CRM), e-commerce/subscription management, marketing and payment processing systems. To work around these gaps, the finance team spent hours each day using manual workflows to manage invoices and orders.
In addition to the limited revenue and pipeline visibility, the team also faced daily challenges accessing and managing customer data. The minimal flow of data between sales and financial systems, and the manual processes for billing, were stunting the company’s growth.
Company leaders recognized that to scale the business, they needed a back-office transformation focused on these goals: achieving a better billing experience for customers, improved financial reporting and accounting controls, reliable data protection, more efficient marketing capabilities, and easier system management and maintenance over the long run.
The company turned to Armanino’s Strategy and Transformation team to help them identify the right technology and business process improvements and create a strategy for long-term growth.
Over six months of close collaboration with the company, Armanino’s experts interviewed key stakeholders to gain a thorough understanding of the organization’s revenue cycle and to help create a strategic business plan for growth. The Armanino team mapped current-state processes and developed a roadmap for a future-state technology ecosystem, including:
With a complete review of the company’s processes and a scalable business strategy drafted, Armanino made key recommendations to drive technology and process improvement across the organization, including:
The company estimates that implementing Armanino’s recommendations will save them close to 2,700 employee hours per year, with up to $233K in total net savings annually. Armanino was able to automate 40% of the company’s back-office process steps, as well as help them eliminate 80% of the manual, inefficient processes associated with their previous revenue cycle. These savings and increased efficiency, along with updated software platforms that will streamline and automate a sizable portion of the revenue cycle, will allow the finance team to re-focus their time and resources on long-term growth.
When the partnership with Armanino began, the company had a high-level idea of the areas that needed improvement but did not know how to make the necessary changes. After the Armanino team identified the main causes of the inefficiencies and unsustainable systems, the company was able to begin implementing the recommendations and initiating their business transformation.
