Product Solution
Warranty Management & Product Repair for Dynamics 365 CRM
Eliminate confusion by helping your team track and schedule RMAs, repairs and more.
Benefits
Check warranty status and manage multiple warranties per customer
Track products by model number or serial number right off the line and/or track and automate RMA processes
Assist customer service representatives with proper support resolution techniques
Schedule service repairs, technicians, delivery and shipment
The system supports field service reports, resolutions and cost of repair logs billed to the customer or used to track the total cost of the warranty repair. Functionality manufacturers and distributors in any industry can use it to facilitate complaint management tracking and support. Additionally, complaint forms compliant with federal regulations can be submitted and routed to the proper department and software solution required for root cause analysis and regulatory reporting.
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