Home

Quick Links

Legal & Sitemap

navigation
Home > About > Armanino Named ‘Best of Accounting’ for Client Service

Press Release

Tuesday, August 2, 2016

Armanino Named ‘Best of Accounting’ for Client Service


Firm’s Net Promoter Score Nearly Doubles Accounting Industry Average in Inavero Survey

SAN RAMON, Calif. (August 2, 2016)Armanino LLP, the largest independent accounting and business consulting firm based in California, today announced it has earned Inavero’s Best of AccountingTM Award for superior client service. Results were based on the firm’s Net Promoter Score (NPS), a customer satisfaction survey used to measure the loyalty that exists between a provider and a business. Net Promoter Scores are used by more than two-thirds of Fortune 1000 companies, and often act as a leading indicator of an organization’s growth.

Armanino is among the Best of Accounting firms, which are those with a 50 or higher NPS, nearly twice as high as the accounting industry’s average NPS of 28. By exceeding this benchmark, Armanino joins customer service giants JetBlue, Amazon, Apple and Mercedes-Benz in being an industry leader committed to providing responsive service to clients.

“The Best of Accounting Award for client satisfaction speaks directly to our core purpose of making a positive impact on the lives of our clients and people,”

said Andy Armanino, managing partner of Armanino LLP. “This is not only a great testament to the firm, but a demonstration of our people and the dedication they have to their clients. This award truly goes beyond our typical accounting industry awards as it is an honor bestowed to us directly from those we serve.”

Armanino’s NPS was based completely on the ratings given to it by its clients. Here is what a few had to say about the firm: “Armanino takes the time to know us well, and also has a deep understanding of the non-profit sector. The team is a joy to work with, and is always proactive, pleasant, and professional,” said Patrick Sweeney, director of finance for the National Writing Project, a nonprofit organization focused on partnering with educators to improve writing and learning for all learners.

“We are 100 percent satisfied with the quality of attesting/auditing service provided by Armanino,” noted Ronald Cheung, accounting manager of Yogurtland Franchising, Inc. “I am more than happy to use Armanino's service again in the future year.”

NPS is just another way to validate Armanino’s strong commitment to its people and desire to help clients achieve their goals. To learn more about Armanino’s Net Promoter Score, visit our results website at: http://bestofaccounting.com/accountants/armanino-llp

About Best of AccountingTM
Best of Accounting recognizes accounting firms that have proven high service quality marks based completely on the ratings given to them by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients.

® Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

About ArmaninoLLP
Armanino LLP (www.armaninollp.com) is the largest independent accounting and business consulting firm based in California and one of the largest in the United States. Armanino provides an integrated set of audit, tax, business management, consulting and technology solutions to companies in the U.S. and globally. The firm helps clients adapt and change in every stage of business from start-up through rapid growth to the sale of a company. Armanino emphasizes smart technology; leading a cloud revolution of financial, operational, sales and compliance tools that are transforming the way companies do business. Armanino extends its global services to more than 100 countries through its membership in Moore Stephens International Limited – one of the world's major accounting and consulting membership organizations. In addition to its core consulting and accounting practices, Armanino operates its division – AMF Media Group (www.amfmediagroup.com) a media and communications services agency. Its affiliates include Intersect Capital (www.intersectcapitalllc.com), an independent financial planning, wealth and lifestyle management firm, and The Brenner Group (www.thebrennergroup.com), an Armanino company dedicated to interim CFO and permanent placement services and a comprehensive suite of specialized financial and management services.